System Monitoring & Outages
How InnovAlda monitors the Lumieos platform and responds to service disruptions.
Monitoring Tools
InnovAlda leverages Uptime Kuma for status monitoring. The system automatically sends Slack and email notifications if any monitored service enters a non-normal status.
The public status tracker is available at: status.lumieos.com
Outage Response
When an outage or service degradation is detected, InnovAlda follows this general workflow:
- As soon as InnovAlda is notified, the team works to identify and resolve the issue.
- An outage that occurs during the middle of the night (Pacific time) may not be caught until morning.
- An outage on an event weekend is treated as top priority and addressed as quickly as possible.
- InnovAlda staff have remote tools to access the environment and perform maintenance at any time.
Note: If you notice an issue before a notification has gone out, report it in the appropriate Slack channel so the team can investigate immediately.
Scheduled Outages & Maintenance
InnovAlda proactively patches and reboots servers on a monthly to quarterly basis to keep the environment secure and up to date.
Depending on the type of patching, the impact varies:
| Maintenance Type | Expected Impact |
|---|---|
| Rolling updates (e.g., application patches) | Occasional or intermittent downtime — services may briefly restart |
| Full environment maintenance (e.g., OS or infrastructure updates) | The entire environment may be taken offline for several hours |
All scheduled outages are communicated via Slack channels with as much advance notice as possible.